Customer Service
Contact UjENA Fashion Pro
Ujena Swimwear & Fashion 2544 Leghorn St Mountain View, CA 94043 USA 1-800-448-5362 orderdesk@ujena.com Catherine Cross UjENA VP 800-448-5362 +1 650-938-1010 catherine@ujena.com
Ujena believes in creativity, innovation and we like being different from our competitors. We like to help whenever we see need and several years back, we thought the wholesale process needed to be automated. So we did it. If trade shows are too expensive and you like control over your buying process, then just use www.UjenaFashionPro.com for all your swimwear and fashion buying needs. It's easy to sign up and simple to use. We hope you enjoy all the benefits.
If you are interested in selling UjENA we would love to work with you. First step is to click on the SIGN UP bottom in the top tool bar and fill out our short wholesale application. Once you do that, we'll review your application and when we approve you for purchasing, you'll receive an email confirming your username and password. You'll then have access to login, view our wholesale prices and begin placing orders directly through our website.
Terms
Any product(s) received incorrectly or have a manufacturing defect can be EXCHANGED provide product is sent back to UjENA in new condition, with the hang tags and sanitary strips in place. NO credits or refunds will be issued in this case. If an exact replacement is not available, a similar item of equal value will be substituted.
If ANY product is sent back soiled, or smells of smoke, we obviously cannot accept this because we cannot resell it. This product can be mailed back to you or your customer. You will be charged for the return shipping and handling.
Sizing Chart
Click For Sizing Information and International Conversion
Shipping
Flat Rate Regular Shipping to destinations located in Continental USA. Further details are listed below for expedited delivery. here are no additional fees for our Drop Ship service.
| Continental USA | Other USA - Hawaii/Alaska/Puerto Rico & Territories | |||||||||
| Order Total | Ground | Express | 2-Day | Overnight Priority | Saturday | Ground | Express | 2-Day | Overnight Priority | Saturday |
| up to $500 | $12.00 | $23.00 | $36.00 | $49.00 | $59.00 | $12.00 | $23.00 | $36.00 | $69.00 | N/A |
| $500-$1000 | $39.00 | $59.00 | $79.00 | $109.00 | N/A | $39.00 | $59.00 | $79.00 | $119.00 | N/A |
| $1000-$1500 | $39.00 | $59.00 | $79.00 | $149.00 | N/A | $39.00 | $59.00 | $79.00 | $119.00 | N/A |
| $1500-$2000 | $49.00 | N/A | N/A | N/A | N/A | $49.00 | N/A | N/A | N/A | N/A |
| $2000-$2500 | $59.00 | N/A | N/A | N/A | N/A | $59.00 | N/A | N/A | N/A | N/A |
| $2500 + | FREE | N/A | N/A | N/A | N/A | FREE | N/A | N/A | N/A | N/A |
***Please note that due to the recent increases and high cost of shipping large orders going to certain countries, you may be notified about additional fees due beyond the amount on your invoice prior to your order shipping.
Ujena does not ship to Russia. If you wish to ship to your customer in Russia, we will ship the package to you.
| INTERNATIONAL | ||||||
| Order Total | CAN/MX/SA - REG MAIL | CAN/MX/SA - PRIORITY MAIL | EU/UK - REG MAIL | EU/UK - PRIORITY MAIL | AFRICA, ASIA & AUSTRALIA - REG MAIL |
AFRICA, ASIA & AUSTRALIA - PRIORITY MAIL |
| up to $500 | $20.00 | $49.00 | $20.00 | $42.00 | $20.00 | $66.00 |
| $500-$1000 | $36.00 | $49.00 | $36.00 | $59.00 | $36.00 | $89.00 |
| $1000-$1500 | $40.00 | $69.00 | $40.00 | $69.00 | $46.00 | $114.00 |
| $1500-$2000 | $42.00 | $76.00 | $44.00 | $89.00 | $49.00 | $179.00 |
| $2000-$2500 | $49.00 | $99.00 | $56.00 | $119.00 | $69.00 | $239.00 |
| $2500 + | $49.00 | $99.00 | $56.00 | $119.00 | $69.00 | $239.00 |
All wholesale orders must be received by 11:00 AM Pacific Time for same day processing. Order received after this time will be processed the following business day.
Signature Required Service is by request only, available at checkout.
International Orders
Delivery time for REGULAR International orders vary anywhere from 12-25 business days due to customs requirements we may not be able to control. These orders ship USPS First Class International Mail and there may be no tracking available. PRIORITY International orders typically are delivered in 5-10 business days and ship Priority International. Tracking may be available on these orders. Please be aware that your cost of shipping outside of the United States can vary. US Shipping rates DO NOT apply to international orders. Additional fees may be required to cover taxes and import fees imposed by other countries. Vendors are responsible for any and all additional charges that may apply.
If you have any additional questions after reviewing the above links, please contact the Wholesale Department at: orderdesk@ujena.com or by calling 1-800-448-5362.
Recommended Swimsuit Care
The following are our recommendations for swimwear care:
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- Handwash the swimsuit prior to the first wear to set the colors
- - After wearing the swimsuit, handwash the suit in a mild detergent, rinse well, hang or lay flat to dry out of direct sunlight
- - Make sure that ALL body and suntan oils are removed from the swimsuit. If not, these oils will destroy the elasticity of the swimsuit!
- - Don't leave the suit soaking overnight, bundled, wadded up, or rolled in a towel. This will cause the colors to bleed.
- - Don't use Woolite, bleach, or dry the swimsuit in a dryer. All will destroy the elasticity of the suit.